Andros
Reframing how health plans design, build, and manage provider networks
Product
Arc
Category
UX Design
My Role:
UX, UI, Dev Handoff
Tools Used
The Solution
A Network Lifestyle Platform
Think of provider networks as ecosystems that are constantly evolving. Predictive analytics help design smarter networks, track performance, and put those plans into action by linking up existing systems. The best part? New opportunities to strengthen and grow the network along the way.
Project Overview
Andros Arc is a data orchestration hub that connects systems, aligns teams, and powers every phase of network management. This project was built with an MVP approach. I was the sole UX designer building a provider network management platform from the ground up. I owned everything from establishing the design system and crafting the UI/UX to creating a smooth handoff process with our dev team.
Healthcare is facing a transformation rising consumer expectations, increasing costs, and strict compliance requirements are pushing health plans to rethink how they manage provider networks. However, outdated directories, disconnected systems, and manual processes continue to slow progress.
Years Worked on: 2
User problems
Outdated and clunky technology
Many organizations still rely on Excel spreadsheets for tracking payer enrollment and credentialing, with health plans requiring hard copies of information instead of digital formats.
Disconnected data silos
Data updates in one system aren't shared with other systems, forcing staff to manually update the same information across dozens of different platforms.
Endless manual processes
Payers must employ entire teams just to make account updates, while providers face constant information requests from an average of 20+ different health plans.
Rapid data decay
Between 20% and 30% of directory information changes annually, making it difficult to keep records current.
